Courses

We offer training courses in the following areas:

Management Development

Designed for:  Managers, Supervisors and Team Leaders, who are new to the role, as well as those who wish to refresh their skills.
Aim:  To provide delegates with a toolkit of skills to enable them to be more effective managers. There are 3 workshops in the series, which can be attended individually.

Management Development Course Information (531 downloads)

Management Masterclasses

Designed for: Anyone who is responsible for staff/a team.
Aim: To provide delegates with the opportunity to identify and develop their leadership style and to learn more about motivational practices.

Management Masterclasses Course Information (332 downloads)

Customer Care

Designed for:  Anyone who is in a front-line role, responsible for meeting and greeting customers, whether face-to-face or using the telephone
Aim: To help delegates in key customer-facing roles develop practical skills.

Customer Care Course Information (401 downloads)

Personal Development

Designed for:  Anyone who wants to develop their confidence in the workplace
Aim: This workshop will enable you to achieve more success by giving you renewed confidence in a variety of situations

Personal Development Course Information (309 downloads)

The Office Admin Series

Designed for:  Personal assistants and secretaries to Directors and Senior Managers.
Aim:   As a key member of the management team, this course will provide you with the opportunity to develop your team and self-management skills , as well as provide you with a range of tools and techniques to enable you to feel more confident in your role.

The Office Admin Series Course Information (1033 downloads)

Communication Skills Training

Designed for:  Anyone who wants to improve their communication skills
Aim: To give participants the opportunity to identify and develop their communication skills

Communication Skills Training Course Information (403 downloads)

Written Communication Skills Training

Designed for:  Anyone who wants to improve their report writing skills
Aim: To provide delegates with the opportunity to develop their report writing skills using examples of their own reports

Written Communication Skills Training Course Information (413 downloads)

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